Genetec Clearance Digital Evidence Management System

Reading time: 15 min

Genetec Clearance is a cloud-based Digital Evidence Management System (DEMS) by Genetec, designed to streamline the collection, storage, and sharing of video and other evidence in investigations. It offers a secure, centralized evidence repository, flexible access controls for authorized users, and tools to enforce security and privacy policies. Below are key features of Genetec Clearance, confirmed by official sources.

1. Camera Registry Module

The Camera Registry module enables the creation of a community camera registry, simplifying requests for footage and enhancing collaboration between law enforcement and community partners. Security teams can register private surveillance cameras (e.g. retail stores, businesses, residents) and maintain a searchable list. Investigators can locate cameras near the incident site and send electronic footage requests without leaving their desk.

This module allows detailed camera metadata (GPS coordinates, viewpoint photos) to be published, raising investigator situational awareness. Custom video-request web forms let investigators specify incident details and time ranges. Camera owners receive notifications, review the request, and approve it. All requests and responses are logged—Clearance maintains a complete audit trail and evidence chain integrity.

2. Mobile App: Genetec Clearance Seen

For patrol and field personnel, Genetec offers the Genetec Clearance Seen mobile app, enabling digital evidence collection onsite. Users can record video, take photos, or make audio recordings and upload them directly to Clearance cloud—no local storage needed. Data is encrypted in transit and stored in the organization’s Clearance environment, ensuring evidence integrity and eliminating leaks or loss from devices.

The mobile app integrates with case management: users can tag evidence to existing cases or create new ones, add descriptions, comments, and metadata (GPS, notes, categories). Cases can be assigned to relevant departments, and tags added for later search. Evidence uploaded via Clearance Seen becomes immediately available to investigators and authorized personnel—no physical media, no intermediate storage. Genetec says it cuts time and enforces a strong evidence chain.

Additional info: Accessible via Google Play or Apple App Store for Android and iOS. Requires an organization Clearance account. Access to uploaded files is managed by clearance policies—only authorized users can view or download.

3. Redaction Tools for Video/Audio

Clearance includes built-in video redaction tools to protect privacy—automatically blurred faces, license plates, and other sensitive information. The system detects faces and presents thumbnails for selection. Selected individuals are masked with dynamic overlays throughout the video, saving time versus manual frame‐by‐frame editing. Users without editing experience can anonymize footage fast.

Manual redaction is also possible—users can apply masks to any area of a frame to hide nudity or private details. Audio tracks can be removed or filtered to mask voices or confidential speech. Original footage remains untouched; redacted versions are saved as copies. This preserves integrity for court use or internal review.

These tools support GDPR, CCPA, and privacy-by-design principles. Organizations use automatic redaction to anonymize irrelevant individuals before release. All data is encrypted, access-controlled, and audit-logged, making Clearance compliant and efficient.

4. Public Evidence Collection (File Request)

The File Request feature lets investigators collect video and photo evidence from the public after incidents. Users can generate a custom link or QR code tied to a case. Share via social media, email, official sites, or media. Anyone with relevant footage—witnesses, victims, private systems—can upload directly into Clearance without installing apps or creating accounts.

Users simply follow the link, upload media, and submit. Clearance accepts all video/photo formats—even large proprietary files—so no conversion is needed. Uploaded files are automatically attached to the case, investigators are notified, and confidentiality/integrity are maintained. External contributors upload only; they don’t see the case. All actions are logged, preserving evidence chain. File Request eliminates manual collection, physical transfer, and associated risks.

Public contribution via Clearance expands investigative reach after major incidents. It centralizes, secures, and simplifies community evidence submission.

5. Subscription Plans & Pricing

Genetec Clearance is offered SaaS with tiered plans based on cases and cloud storage. Available plans are: Plan100, Plan200, Plan600, and Plan1000—the number indicates monthly new‑case limits. Each plan includes storage: Plan100 (1 500 GB) through Plan1000 (15 000 GB). User accounts—both internal and guest—are unlimited across all plans.

All plans include core features:

Premium capabilities start with higher tiers. From Plan200 and up, you get Camera Registry and eDiscovery Receipt. Plan100 doesn’t include Camera Registry—small orgs need to upgrade. eDiscovery Receipt enables digital evidence packaging for legal disclosure and is Plan200+. Extended video format library is automatically in Plan600 and Plan1000; optional add-on for Plan100/200.

Note: Subscriptions are annual, with monthly usage limits. Overages for cases or storage can be purchased. That lets organizations scale usage as needed.

6. Integration with Genetec Security Center

Genetec Clearance integrates tightly with Genetec Security Center, combining VMS, access control, ANPR, and other subsystems. The Clearance plugin for Security Center lets operators export camera recordings directly to Clearance via secure connection—creating a new case or adding to an existing one with a single click. There’s no need for manual export, physical media, or insecure channels. Originals remain untouched in Security Center; Clearance stores a secure copy with access controls intact.

Advanced plugin versions display registry cameras on the Security Center map. Dispatchers see community cameras’ locations and can request footage directly from the interface. Clearance handles the request and tracks status within Security Center. This unified workflow enables live monitoring and evidence retrieval post-incident—accelerating response and investigation.

Beyond Security Center, Clearance offers an open API and connectors for other security and incident management systems.

Genetec provides a Developer Hub and API documentation, enabling customizable integrations. Clearance can act as a unified digital evidence hub, ingesting video, photos, documents, sensor alerts, and linking them to incident timelines in other systems. This deep integration enhances investigative efficiency and offers a comprehensive incident picture in one place.

7. Additional Apps and Services

Genetec Clearance includes supporting apps and services that expand functionality and simplify evidence workflows:

Genetec Clearance Drive – a Windows desktop client for fast bulk data transfers between local machines and Clearance cloud. Installed as a drive integration, users can drag and drop files and folders directly, with transfer speed optimized over broadband. All actions are logged, preserving audit trails. Essential for migrating archives or mass uploading evidence.

Genetec Clearance Uploader – automates media uploads by watching a folder or device (e.g. body‑cam or dash‑cam folder) and transferring new files into Clearance in the background. Integrates with Security Center archives to automatically back up critical video to ensure long‑term storage and accessibility.

Genetec Video Player – a free player supporting proprietary formats (G64, G64x). It’s used to review exported footage outside Security Center. While most formats play in-browser, this ensures compatibility for specialized files.

Integrated camera vendor support – Clearance connects directly to body‑cams and vehicle‑cams from top manufacturers. Once a shift ends and devices dock, footage uploads automatically—no manual steps. All content goes into a secure, centralized repository tied to cases.

Clearance API & Developer Tools – REST API enables building custom apps or workflows (e.g. auto‑creation of cases from sensor data, bulk import, custom reporting, citizen portals). Developer Hub provides code examples and SDKs. API access is included in all plans, so integrators can build without extra cost.

In conclusion, Genetec Clearance is more than a secure video repository—it’s a full suite of tools for evidence collaboration and management that integrates into existing security infrastructure. From multi-source evidence collection to analysis, sharing and archiving—all within one secure ecosystem. With its official modules (Registry, File Request) and companion apps (Seen, Drive, Uploader), Clearance enables security organizations (police, corporate security, private firms) to speed up incident investigations while maintaining strict privacy and evidence integrity standards.